Problem Description :
You may receive the following error message if you try to check for Windows Updates in Windows 7 and Windows Server 2008 R2.
“Windows Update cannot currently check for updates, because the service is not running.You may need to restart your computer.”
Error Message :
Windows Update cannot currently check for updates, because the service is not running.You may need to restart your computer.
WindowsUpdate.log shows :
2012-05-23 13:03:21:321 920 c84 AU AU Restart required….
2012-05-23 13:03:26:233 920 4a0 Report CWERReporter finishing event handling. (00000000)
2012-05-23 13:03:57:124 920 8d4 AU ########### AU: Initializing Automatic Updates ###########
2012-05-23 13:03:57:124 920 8d4 AU AU setting next detection timeout to 2012-05-23 10:03:57
2012-05-23 13:03:57:124 920 8d4 AU AU setting next sqm report timeout to 2012-05-23 10:03:57
2012-05-23 13:03:57:124 920 8d4 AU # Approval type: Pre-download notify (User preference)
2012-05-23 13:03:57:124 920 8d4 AU # Will interact with non-admins (Non-admins are elevated (User preference))
2012-05-23 13:03:57:124 920 8d4 AU # Will display featured software notifications (User preference)
2012-05-23 13:03:57:124 920 8d4 DtaStor FATAL: Service 7971F918-A847-4430-9279-4A52D1EFE18D requested, but it is expired
2012-05-23 13:03:57:124 920 8d4 Agent WARNING: Failed to get deployment data from data store, error 80248015
2012-05-23 13:03:57:124 920 8d4 AU FATAL: Failed to Unserialize from data store, error = 0x80248015
2012-05-23 13:03:57:124 920 8d4 AU # WARNING: Exit code = 0x80248015
2012-05-23 13:03:57:124 920 8d4 AU ########### AU: Uninitializing Automatic Updates ###########
2012-05-23 13:03:57:124 920 8d4 AU WARNING: InitAUComponents Failed, will restart AU in 30 mins, error = 0x80248015
2012-05-23 13:03:57:124 920 8d4 AU AU Restart required….
Solution :
If the Windows Update Service is running and set to automatic, the error message would indicate an IP address or MAC address conflict. If you use a static IP on the affected Server or PC, basically change the IP address or obtain an IP address automatically from your DHCP Server for test purposes.
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In our case, changing the IP address solved the problem.
As additional information, the error code 0×80248015 in WindowsUpdate.log is declared as follows in wuerror.h
C:\Users\Administrator>err 0x80248015
# for hex 0x80248015 / decimal -2145091563
WU_E_DS_SERVICEEXPIRED wuerror.h
# An operation did not complete because the registration of
# the service has expired.
# 1 matches found for “0x80248015”
Good luck !