Home HOW-TO How to troubleshoot “The backup failed” error message with Error Code 0x80780119 in Windows 8 during System Image Creation

How to troubleshoot “The backup failed” error message with Error Code 0x80780119 in Windows 8 during System Image Creation

by Cengiz Kuskaya

Problem Description :

Your backup may fail if you try to create a system image in Windows 8 x64 or x86 with the mentioned below error message.

Error Message :

The backup failed.
There is not enough disk space to create the volume shadow copy on the storage location. Make sure that, for all volumes to be backup up, the minimum required disk space for shadow copy creation is available. This applies to both the backup storage destination and volumes included in the backup. Minimum reqirement: For volumes less than 500 megabytes, the minimum is 50 megabytes of free space. For volumes more than 500 megabytes, the minimum is 320 megabytes of free space. Recommended: At least 1 gigabyte of free disk space on each volume if volume size is more than 1 gigabyte. (0x80780119)

The-backup-failed

Events :

Mentioned below events are registered in event viewer :

Log Name: Microsoft-Windows-Backup
Source: Microsoft-Windows-Backup
Date: 5.11.2012 21:57:55
Event ID: 9
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: XXXXX
Description:
The backup operation that started at ‘‎2012‎-‎11‎-‎05T19:57:50.365000000Z’ has failed because the Volume Shadow Copy Service operation to create a shadow copy of the volumes being backed up failed with following error code ‘0x80780119’. Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.

Log Name: Application
Source: Microsoft-Windows-Backup
Date: 5.11.2012 21:57:55
Event ID: 521
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: XXXXX
Description:
The backup operation that started at ‘‎2012‎-‎11‎-‎05T19:57:50.365000000Z’ has failed because the Volume Shadow Copy Service operation to create a shadow copy of the volumes being backed up failed with following error code ‘0x80780119’. Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.

Solution :

The problem is caused by the Virtual Disk and Volume Shadow Copy Service. These services should be set to automatic and should be started. After starting the Virtual Disk and Volume Shadow Copy Services right click again on the services and be sure that it is really started.

In some cases the services fails without an error message or pop up window. Try again till the services starts.
 

 
After that try again to create a system image. The services can be found under Control Panel\All Control Panel Items\Administrative Tools\Services .

The-backup-completed-successfully

Good luck !