How to troubleshoot “Error (15020) The virtual network adapter NetAdapterName [MAC: 001FFD8Z71C82] doesn’t have a CA (customer address) assigned from the VMSubnet related IP Pool”

by Cengiz Kuskaya 22/08/2014

written by Cengiz Kuskaya

Problem Description

Virtual Machine creation over the WAP Portal can fail with error 15020.

Error Message

Error (15020)
The virtual network adapter NetAdapterName [MAC: 001FFD8Z71C82] doesn't have a CA (customer address) assigned from the VMSubnet related IP Pool.
Recommended Action
Please assign a CA address from the VMSubnet Address Pool to the virtual network adapter and try again.

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Resolution

This problem can occur if you set the IP Address to “Static IP” inside the VM Template. Basically change it to “Dynamic IP” and try again to create a VM from this template over the WAP Portal.

Good luck !