Problem Description :
Windows update can sporadically fail with the following error message. Windows could not search for new updates. Error(s) found. Code 80244019.
Error Message :
The exact error message is : Windows could not search for new updates. There was a problem checking for updates.
Error(s) found. Code 80244019. Windows ran into a problem.
Event Log :
The following event can be logged in Application Event Log.
Log Name: Application
Source: Windows Error Reporting
Date: 26.4.2016 10:55:45
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: HPML310
Description:
Fault bucket , type 0
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0
Problem signature:
P1: 7.9.9600.18235
P2: 80244019
P3: 00000000-0000-0000-0000-000000000000
P4: Scan
P5: 0
P6: 0
P7: 0
P8: AutomaticUpdatesWuApp
P9: {7971F918-A847-4430-9279-4A52D1EFE18D}
P10: 0
Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\
NonCritical_7.9.9600.18235_8e76e83c65f065dc6e70c23452389e429f24c85_00000000_04ce29af
Analysis symbol:
Rechecking for solution: 0
Report Id: 4769aebf-0b84-11e6-8110-2c59e59d1d11
Report Status: 4100
Hashed bucket:
Event Xml:
Version=1
EventType=WindowsUpdateFailure3
EventTime=131061309453075774
Consent=1
ReportIdentifier=4769aebf-0b84-11e6-8110-2c59e59d1d11
Response.type=4
Sig[0].Name=ClientVersion
Sig[0].Value=7.9.9600.18235
Sig[1].Name=Win32HResult
Sig[1].Value=80244019
Sig[2].Name=UpdateID
Sig[2].Value=00000000-0000-0000-0000-000000000000
Sig[3].Name=Scenario
Sig[3].Value=Scan
Sig[4].Name=RevisionID
Sig[4].Value=0
Sig[5].Name=IsManaged
Sig[5].Value=0
Sig[6].Name=LastError
Sig[6].Value=0
Sig[7].Name=CallerAppID
Sig[7].Value=AutomaticUpdatesWuApp
Sig[8].Name=ServiceUsed
Sig[8].Value={7971F918-A847-4430-9279-4A52D1EFE18D}
Sig[9].Name=MiscField2
Sig[9].Value=0
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.400.8
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1055
FriendlyEventName=Windows Update installation problem
ConsentKey=WindowsUpdateFailure3
AppName=Host Process for Windows Services
AppPath=C:\Windows\System32\svchost.exe
ReportDescription=A Windows update did not install properly. Sending the following information to Microsoft can help improve the software.
ApplicationIdentity=00000000000000000000000000000000
Windows Update Log :
Windows Update Log can looks like below :
2016-04-26 10:59:51:593 904 bcc Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdatesWuApp Id = 6]
2016-04-26 10:59:51:593 904 bcc Agent *********
2016-04-26 10:59:51:593 904 bcc Agent * Online = Yes; Ignore download priority = No
2016-04-26 10:59:51:593 904 bcc Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2016-04-26 10:59:51:593 904 bcc Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2016-04-26 10:59:51:593 904 bcc Agent * Search Scope = {Machine & All Users}
2016-04-26 10:59:51:593 904 bcc Agent * Caller SID for Applicability: S-1-5-21-3589606442-2999255486-736271684-500
2016-04-26 10:59:51:593 904 bcc Agent * RegisterService is set
2016-04-26 10:59:51:593 904 bcc SLS Retrieving SLS response from server using ETAG "4V8nqvoeoxgpu+6kKNNNGpLr4BCvPTmaz82CIDm5o5g=_1440"...
2016-04-26 10:59:51:593 904 bcc SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=679&L=en-US&P=&PT=0x8&WUA=7.9.9600.18235
2016-04-26 10:59:51:797 904 bcc EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL: "117cab2d-82b1-4b5a-a08c-4d62dbee7782"
2016-04-26 10:59:51:797 904 bcc SLS FATAL: SLS:CSLSRequest::RetrieveAdditionalAttributesIfRequired: CoCreateInstance failed with 0x80040154.
2016-04-26 10:59:51:797 904 bcc Agent WARNING: Failed to retrieve SLS response data for service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, error = 0x80040154
2016-04-26 10:59:51:797 904 bcc Agent FATAL: Caller Service Recovery failed to opt in to service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0X80040154
2016-04-26 10:59:51:797 904 bcc SLS Retrieving SLS response from server using ETAG "4V8nqvoeoxgpu+6kKNNNGpLr4BCvPTmaz82CIDm5o5g=_1440"...
2016-04-26 10:59:51:797 904 bcc SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=679&L=en-US&P=&PT=0x8&WUA=7.9.9600.18235
2016-04-26 10:59:52:001 904 bcc EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL: "7971f918-a847-4430-9279-4a52d1efe18d"
2016-04-26 10:59:52:001 904 bcc SLS Retrieving SLS response from server...
2016-04-26 10:59:52:001 904 bcc SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{7971F918-A847-4430-9279-4A52D1EFE18D}/x64/6.3.9600.0/0?CH=679&L=en-US&P=&PT=0x8&WUA=7.9.9600.18235
2016-04-26 10:59:52:580 904 bcc Misc Validating signature for C:\Windows\SoftwareDistribution\SLS\7971F918-A847-4430-9279-4A52D1EFE18D\sls.cab with dwProvFlags 0x00000080:
2016-04-26 10:59:52:580 904 bcc Misc Microsoft signed: NA
2016-04-26 10:59:52:580 904 bcc Misc Infrastructure signed: Yes
2016-04-26 10:59:52:596 904 bcc Misc Validating signature for C:\Windows\SoftwareDistribution\SLS\7971F918-A847-4430-9279-4A52D1EFE18D\TMPEF74.tmp with dwProvFlags 0x00000080:
2016-04-26 10:59:52:598 904 bcc Misc Microsoft signed: NA
2016-04-26 10:59:52:598 904 bcc Misc Infrastructure signed: Yes
2016-04-26 10:59:52:600 904 bcc EP Got 7971F918-A847-4430-9279-4A52D1EFE18D redir Client/Server URL: "https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx"
2016-04-26 10:59:52:601 904 bcc Setup Checking for agent SelfUpdate
2016-04-26 10:59:52:601 904 bcc Setup Client version: Core: 7.9.9600.18235 Aux: 7.9.9600.18235
2016-04-26 10:59:52:601 904 bcc EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SelfUpdate URL: "https://fe2.update.microsoft.com/v10/3/windowsupdate/selfupdate"
2016-04-26 10:59:53:639 904 bcc Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
2016-04-26 10:59:53:639 904 bcc Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
2016-04-26 10:59:53:639 904 bcc Misc WARNING: DownloadFileInternal failed for https://fe2.update.microsoft.com/v10/3/windowsupdate/selfupdate/wuident.cab: error 0x80190194
2016-04-26 10:59:53:639 904 bcc Setup FATAL: DownloadCab failed, err = 0x80190194
2016-04-26 10:59:53:639 904 bcc Setup WARNING: SelfUpdate check failed to download package information, err = 0x80244019
2016-04-26 10:59:53:639 904 bcc Setup FATAL: SelfUpdate check failed, err = 0x80244019
2016-04-26 10:59:53:639 904 bcc Agent * WARNING: Skipping scan, self-update check returned 0x80244019
2016-04-26 10:59:53:639 904 bcc Agent * WARNING: Exit code = 0x80244019
2016-04-26 10:59:53:639 904 bcc Agent *********
2016-04-26 10:59:53:639 904 bcc Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdatesWuApp Id = 6]
2016-04-26 10:59:53:639 904 bcc Agent *************
2016-04-26 10:59:53:639 904 bcc Agent WARNING: WU client failed Searching for update with error 0x80244019
2016-04-26 10:59:53:639 904 bcc IdleTmr WU operation (CSearchCall::Init ID 6, operation # 62) stopped; does use network; is not at background priority
2016-04-26 10:59:53:639 904 bcc IdleTmr Decremented idle timer priority operation counter to 1
2016-04-26 10:59:53:639 904 af0 AU >>## RESUMED ## AU: Search for updates [CallId = {42A774F6-7BC7-4EC4-8BF5-853A5ADB40F2} ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}]
2016-04-26 10:59:53:639 904 af0 AU # WARNING: Search callback failed, result = 0x80244019
2016-04-26 10:59:53:639 904 af0 AU #########
2016-04-26 10:59:53:639 904 af0 AU ## END ## AU: Search for updates [CallId = {42A774F6-7BC7-4EC4-8BF5-853A5ADB40F2} ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}]
2016-04-26 10:59:53:639 904 af0 AU #############
2016-04-26 10:59:53:639 904 af0 AU All AU searches complete.
2016-04-26 10:59:53:639 904 af0 AU # WARNING: Failed to find updates with error code 80244019
2016-04-26 10:59:53:639 904 af0 AU AU setting next detection timeout to 2016-04-26 12:59:53
2016-04-26 10:59:53:639 904 af0 AU Adding timer:
2016-04-26 10:59:53:639 904 af0 AU Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2016-04-26 12:59:53, not idle-only, not network-only
2016-04-26 10:59:53:654 904 af0 AU Currently AUX is enabled - so not show any WU Upgrade notifications.
2016-04-26 10:59:53:654 904 af0 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2016-04-26 10:59:53:654 904 af0 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
Solution :
The problem basically indicates a problem with the Microsoft Windows Update Server instead of your server. Please check Windows Update later again.
Good luck !