Home HOW-TO How to troubleshoot SCOM 2012 R2 Console crash (Microsoft.EnterpriseManagement. Monitoring.Console.exe) with Exception Code c0000374 and 0xc0000005

How to troubleshoot SCOM 2012 R2 Console crash (Microsoft.EnterpriseManagement. Monitoring.Console.exe) with Exception Code c0000374 and 0xc0000005

by Cengiz Kuskaya

Problem Description

System Center Operations Manager 2012 and 2012 R2 Console “Microsoft.EnterpriseManagement.Monitoring.Console.exe” can crash with Exception Code c0000374 and 0xc0000005 .

Error Message

SCOM Console can throw the following exception code :

Problem signature:
Problem Event Name: APPCRASH
Application Name: Microsoft.EnterpriseManagement.Monitoring.Console.exe
Application Version: 7.1.10226.1118
Application Timestamp: 561d7b46
Fault Module Name: StackHash_b145
Fault Module Version: 6.3.9600.18438
Fault Module Timestamp: 57ae642e
Exception Code: c0000374
Exception Offset: PCH_70_FROM_ntdll+0x0000000000090C6A
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: b145
Additional Information 2: b1454bb4b5062c54564afc8d3d54b9aa
Additional Information 3: acf7
Additional Information 4: acf75ca8dd9a705c111c3bc925c4d34d

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scom_console_crash

Event Log

Log Name: Application
Source: Application Error
Date: 11/3/2016 11:17:46 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Server.domain.com
Description:
Faulting application name: Microsoft.EnterpriseManagement.Monitoring.Console.exe, version: 7.1.10226.1177, time stamp: 0x5697e092
Faulting module name: ntdll.dll, version: 6.1.7601.23543, time stamp: 0x57d2fde1
Exception code: 0xc0000005
Fault offset: 0x000000000004eef1
Faulting process id: 0x4d9c
Faulting application start time: 0x01d235aaa5fa2e4c
Faulting application path: C:\Program Files\Microsoft System Center 2012 R2\Operations Manager\Console\Microsoft.EnterpriseManagement.Monitoring.Console.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: ff898d38-a19d-11e6-a894-00155d326573

Solution

It’s basically a BUG which is fixed in KB3200006 .

System Center Operations Manager Management Console crashes after you install MS16-118 and MS16-126
https://support.microsoft.com/en-us/kb/3200006

Good luck !