Today my Parallels RDP Client got disconnected several times with the following error message.
The connection to the remote server has been closed unexpectedly.
Try to connect to the server again.
Root Cause Analysis
I decided to take a look into the event logs to figure out what’s happenning because I wasn’t sure if this problem is Parallels RDP Client or Network related. I have immediately checked the event logs and saw the following Event. My Network Adapter was logging an event but I couldn’t read the description. Based on experience I know that this occurs either if the Event Providers DLL’s are missing or if the DLL’s cannot be registered properly during the driver or driver software installation.
Log Name: System
Date: 1/13/2020 6:37:48 PM
Event ID: 27
Task Category: None
The description for Event ID 27 from source e1dexpress cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Intel(R) Ethernet Connection I219-V
The message resource is present but the message was not found in the message table
I was wondering when this problem begun to happening because as far as I could remember I did not update my drivers at the day when I experienced the problem for the first time. I filtered the Event Logs from the Source “e1dexpress” and saw that this problem begun at the 13th of February 2020 6:37:48 PM.
I did not remember any Network Adapter Driver Update therefore I checked Lenovo Vantage Software from my Hardware Vendor to check for the last driver updates.
It was exactly at the same day and time when the Event ID 27 from Source “e1dexpress” begun logging it’s Warning Events.
At this point I had 3 Options to fix this problem :
1) First, I could manually download the “Intel(R) Ethernet Connection I219-V” Driver form Lenovo’s Website and try to re-install it again. Sometimes unexpected problems during the installation can occur. Re-installing the driver can fix the problem.
2) Second, I could upgrade the driver because I saw a newer Version of the Driver on Intel’s Website.
My installed dirver version was as follows :
Intel Gigabit Ethernet Driver for Windows 10 (Version 1803, 1809) – ThinkPad
Supported devices: Intel Ethernet Connection I219-V, Intel Ethernet Connection I219-LM
Intel Gigabit Ethernet Driver (Version 1809 or later)
126.96.36.199 | 11 Oct 2019 | 824 KB
The newer version of the driver on Intel’s website was as follows :
Downloads for Intel® Ethernet Connection I219-V
Driver Windows 10* 25.0 1/23/2020 | Windows 10, 32-bit* Latest | Windows 10, 64-bit*
3) My 3rd option was to downgrade the driver because I had no problems with the previous version.
I had lots of to do therefore I decided to downgrade the driver. I went to the Device Manager. Start > Run > Devmgmt.msc > Network Adapters > Intel® Ethernet Connection I219-V and uninstalled/deleted the driver package and the problem was resolved.
Good luck !