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HP MFP Printers can Disappear from Devices and Printers

by Cengiz Kuskaya

Problem Description

HP MFP Printers which uses “HP Universal Printing PCL 6” driver can disappear from Devices and Printers. Mentioned below Events can be logged in the System and Application Event Log.

Event Logs

Log Name: System
Source: Microsoft-Windows-UserPnp
Event ID: 20001
Task Category: (7005)
Level: Information
Keywords:
User: S-1-5-18
Computer: ComputerName
Description:
Driver Management concluded the process to install driver hpcm810u.inf_amd64_68ab7387fe888bb6\hpcm810u.inf for Device Instance ID SWD\PRINTENUM\{BAF72261-B3C0-4A08-9744-61812E3EE76F} with the following status: 0x490.

Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords: Classic
User: N/A
Computer: ComputerName
Description:
Faulting application name: spoolsv.exe, version: 6.3.9600.17623, time stamp: 0x54a1fc82
Faulting module name: localspl.dll, version: 6.3.9600.18223, time stamp: 0x56ad0784
Faulting module name: hpmlm135.dll, version: 0.3.262.0, time stamp: 0x5035ce6d
Exception code: 0xc0000005
Fault offset: 0x000000000007275a
Faulting process id: 0xc70
Faulting application start time: 0x01d1c639aabbf1a3
Faulting application path: C:\Windows\System32\spoolsv.exe
Faulting module path: C:\Windows\System32\localspl.dll
Report Id: 9b2cbf68-384d-11e6-8120-00155d010ec0
Faulting package full name:
Faulting package-relative application ID:

Solution

This problem mostly occurs if the printers has been installed in Dynamic Mode. As described in the “HP Universal Print Driver System Administrator’s Guide” you need to create a permanent instance to make the printer appear in the UI.


HP Universal Print Driver System Administrator’s Guide

• Traditional mode
An HP UPD installed in Traditional mode behaves like a product specific driver. During installation, the driver is associated to a specific printer, creating a permanent instance of the driver.

• Dynamic mode
An HP UPD installed in Dynamic mode allows the most flexibility. A user can find and print to any supported HP product within any network or print environment without installing a product-specific driver. The HP UPD discovers the product capabilities so that users can print using most product capabilities, including advanced printing options such as watermarks and booklet printing.

For Windows 8, Dynamic mode is only supported in Windows 8 desktop applications.
Creating a permanent instance makes the printer appear (in the UI) more like a traditional print driver but its features can still be updated dynamically. This also reduces the number of mouse clicks a user goes through when selecting a printer that is used often.

Good luck !